Home › Forums › WordPress Plugins › Duplicate posts via email reply due to non unique ID
Tagged: Duplicate Posts
- This topic has 8 replies, 3 voices, and was last updated 2 years, 4 months ago by
ANDRES DEL RISCO.
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AuthorPosts
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October 26, 2021 at 7:21 pm #27868
vinny
KeymasterHi Brad,
That error is thrown by the library I use to process messages. However, I have code in place that stores the latest message’s timestamp and skips that timestamp when processing the mailbox again.
A few questions to help troubleshooting:
- What version of the plugin are you using?
- What email provider did you connect to?
- What changed in the last couple of days?
- Can you replicate this in a staging environment?
Cheers,
Vinny -
November 4, 2021 at 5:46 pm #27906
nedpgadm
ParticipantHi Vinny,
I am Evan from Realnets responding on behalf of Brad. Thank you for your reply.
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Plugin versions:
- BuddyBoss Platform version 1.7.9
- bbPress Notify (No-Spam) version 2.17
- bbPress Notify (No-Spam) – BuddyPress Bridge version 1.15
- bbPress Notify (No-Spam) Reply by Email version 2.3.1
- The email provider we are using is Gmail.
- Nothing has changed recently.
As far as replicating this in a staging environment, we would like to exhaust all other options before doing so.
Thanks Vinny, and we greatly appreciate your assistance.
Regards,
Evan Bero
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This reply was modified 3 years, 5 months ago by
nedpgadm.
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November 11, 2021 at 2:03 pm #27927
nedpgadm
ParticipantHi Vinny,
Just following up with you today on the issue of when a user submits a post onto the forum, it posts multiple times. Were you able to identify why this is happening and how we can fix it?
Thanks!
Regards,
Evan Bero
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November 12, 2021 at 12:54 pm #27931
vinny
KeymasterHi Evan,
Just following up with you today on the issue of when a user submits a post onto the forum, it posts multiple times. Were you able to identify why this is happening and how we can fix it?
Can you confirm that this is happening when replying by email? Or is it when they create a post via the browser? The symptom you describe is common when there are many users to be notificed and admins have not turned on background notifications in the bbpnns settings. This causes the post submission to time out while waiting for all of the notifications to get sent. Once it times out, the user tries again, and again, and again until they give up altogether. Each attempt generates a new post.
Cheers,
Vinny-
November 15, 2021 at 12:36 pm #27943
nedpgadm
ParticipantHi Vinny,
Hope you had a great weekend. Thank you for your reply.
To answer your question, I will further explain.
When a user has been unsubscribed from email notifications, they are still receiving emails for post replies in the browser. Their email digest is set to “never” and all of their notification settings are set to “off”. With the multiple posting issue, when a user posts, the same post is repeated over and over again in the forum. I turned on background notifications today.
Regards,
Evan
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December 6, 2021 at 10:12 am #28062
nedpgadm
ParticipantGood morning Vinny,
Just wanted to follow up with you this morning. My clients subscribers are still receiving emails with all notifications and email digest options turned off. Is this a Buddy Boss software issue? Do you think the paid Opt-Out plugin would help? Any advice is much appreciated.
Thanks!
Evan
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December 6, 2021 at 10:25 am #28063
vinny
KeymasterHi Evan,
I need to know more about the client’s settings. Can you please email me the following:
– The Support information in the bbpnns settings > Support tab
– The output of a Dry run, pointing out which email address/user ID is getting included when it shouldn’t.You can email it to vinny [at] usestrict [dot] net.
Cheers,
Vinny -
December 13, 2022 at 12:06 pm #29521
ANDRES DEL RISCO
ParticipantHi,
we run into the same problem.
We solved this, for us, it was a plugin conflict.WP SMTP was the plugin causing the conflict, just disable this solved this issue
Hope this will help someone else
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