Shop Forums WordPress Plugins Cannot active bbPress Notify (No-spam) Private Groups Bridge

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    • #25939

      Hello,

      I have just bought the related plugin. I have tried to activate it using the api key and my email and it doesn’t work.

      Am I missing something?

      Thanks

      Alfredo

    • #25941
      vinny
      Keymaster

      Hi Alfredo,

      Thanks for reaching out.

      What error message are you getting?

      Cheers,
      Vinny

    • #25942

      As you can see, it´s a very simple message, the point is that I enter the key and my email but it can be activated.

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    • #25947
      vinny
      Keymaster

      Thanks, I’ve seen that before and always took it to be some sort of blockage from the client host to mine. However, when people grant me admin access to troubleshoot and I try it myself, it works immediately.

      It may be some sort of firewall issue on my current host (which I’ll be changing soon).

      Can you please create a temporary admin account for me so I can try and activate it for you? Please use vinny [at] usestrict [dot] net for the account.

      Cheers,
      Vinny

    • #25948

      Sent it!

    • #25951
      vinny
      Keymaster

      Got it, thanks!

      I tried it from here and it also failed. I’ve spoken with my host’s support tier 1 and they don’t see any connections hitting the Firewall or Access logs. They’ve escalated it to tier 2, but it’s most likely that your host is blocking outgoing connections to usestrict.net port 443.

      Can you please reach out to them as well?

      Cheers,
      Vinny

    • #25961

      After contacting my host, they say they have no blockings. Maybe the API Key?

      Cheers.

      Alfredo

    • #26098

      Hello,

      Is there anything new about this issue? See my previous post, please.

      Thanks.

      Alfredo

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