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[Alfredo Paniagua García]

Hello,

I have just bought the related plugin. I have tried to activate it using the api key and my email and it doesn’t work.

Am I missing something?

Thanks

Alfredo

[vinny]

Hi Alfredo,

Thanks for reaching out.

What error message are you getting?

Cheers,
Vinny

[Alfredo Paniagua García]

As you can see, it´s a very simple message, the point is that I enter the key and my email but it can be activated.

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[vinny]

Thanks, I’ve seen that before and always took it to be some sort of blockage from the client host to mine. However, when people grant me admin access to troubleshoot and I try it myself, it works immediately.

It may be some sort of firewall issue on my current host (which I’ll be changing soon).

Can you please create a temporary admin account for me so I can try and activate it for you? Please use vinny [at] usestrict [dot] net for the account.

Cheers,
Vinny

[Alfredo Paniagua García]

Sent it!

[vinny]

Got it, thanks!

I tried it from here and it also failed. I’ve spoken with my host’s support tier 1 and they don’t see any connections hitting the Firewall or Access logs. They’ve escalated it to tier 2, but it’s most likely that your host is blocking outgoing connections to usestrict.net port 443.

Can you please reach out to them as well?

Cheers,
Vinny

[Alfredo Paniagua García]

After contacting my host, they say they have no blockings. Maybe the API Key?

Cheers.

Alfredo

[Author]

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