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  • in reply to: AOL, YAHOO, AT&T and SBCGLOBAL not getting emails #7147
    dongrillo
    Participant

    Our hosting service set up a dedicated mail smtp. That has resolved the problem of mail not being delivered to AOL, Yahoo, ATT and SBCGlobal email addresses. We have to pay an additional fee for this service but at least the mail is getting through.

    in reply to: Notify by email version 1.2.3 stopped sending emails #7036
    dongrillo
    Participant

    Resolved!!! Found the messages! Always check the SPAM folder for messages!!

    You may delete this topic.
    Don

    dongrillo
    Participant

    Vinny,
    As you were able to detect, it was my web host that was the problem all along. After sending them the above information about the "error=fsockopen", they added a PHP module to the server my site is hosted on (they did not say which one) and your “bbPress Notify (No Spam) Reply By Email” plugin is now working.

    I want to thank you for your help and support. You were able to find the problem when my hosting service didn’t have a clew.

    Don

    dongrillo
    Participant

    Host reports:

    “Yes, the server MAKES connections to port 993. You can telnet to imap.gmail.com 993 fine on the server.”

    Don

    dongrillo
    Participant

    Vinny,

    My host says they have port 993 open. They are going to move our site to another server and see if that fixes the problem. Two step verification has been disabled for the plugin.

    The host reply is posted below after allowing them to go in and test it.

    “I get the same error. Unfortunately, the error message is so simple it doesn’t provide any insight on why it is failing. If you are speaking with the developer of the plugin, I would ask if there’s a way to turn on error logging for the plugin that will provide more details on why it can’t connect. Right now, it could be anything. I confirmed the server will accept connections on port 993. Do you have 2-step authentication enabled at gmail? I could see that refusing the connection. My only other guess would be an issue with SSL, but it doesn’t look like you can turn that off even for testing. The last thing I will try is moving your site to a new server with a different SSL version to see if that fixes the problem. It would be nice if the plugin gave a more detailed error message though so we are not just guessing at the problem.”

    Don

    dongrillo
    Participant

    I read that post about getting an email from google. I do get a confirmation email from google shown below;

    “You have successfully created an app password for your Google Account [email protected] named ssi website bbPress on Tuesday, March 20, 2018 2:13 PM (GMT).

    This app password will allow you to access your Google account from a device or application that can only be configured with a username and password, rather than a username, password and a verification code.”

    dongrillo
    Participant

    Vinny,
    Followed the steps to create an application-specific password and I continue to have the same “Failed to Connect” problem. I have tried both “Gmail/Google Apps” and “Other” in the Provider drop down. I have even tried both IMAP and POP3 settings and get the same Failed to Connect.

    Don

    dongrillo
    Participant

    Created an admin account for you.

    I did notice that on the License tab, I am not able to enter my API key that was provided in my account details when I purchased the plugin. Should I be able to do that?

    I did download and install the plugin that you provided in our account here.

    dongrillo
    Participant

    Vinny,
    In the bbPress Notify (No-Spam) – Reply by Email Settings, In the “Provider” drop down box, I have tried both the “Gmail/Google Apps” and “Other” selections. Both fail to connect.

    Gmail settings set for both imap and pop3. Have allowed less secured apps.

    I have connected successfully using another personal email (not a gmail account).

Viewing 9 posts - 1 through 9 (of 9 total)