Test plus aliases blocked on step 1 of 3

[ANDRES DEL RISCO]

Hello,
I’ve set up the connection between my email provider, Zoho Mail, and the plugin.
Zoho support aliases, when I run the test Connectivity is OK, and then I receive a Testing plus alias support email on my inbox.
After that, the procedure is blocked on pass 1 of 3.

This is my configuration from the Get Help section of the plugin:

Array
(
[provider] => custom
[type] => imap
[host] => imappro.zoho.eu
[port] => 993
[ssl] => SSL
[recipient] => ***REDACTED***
[username] => ***REDACTED***
[password] => ***REDACTED***
[delete_read_messages] => 1
[last_message_epoch] => 0
[allow_images] =>
[allowed_attachments] => Array
(
)

[allow_html] => 1
[max_upload_size] => 100
[max_upload_unit] => KB
[max_upload_total_size] => 300
[max_upload_total_unit] => KB
[smtp_host] => smtppro.zoho.eu
[smtp_port] => 465
[smtp_ssl] => SSL
[smtp_auth] => 1
[smtp_username] => ***REDACTED***
[smtp_password] => ***REDACTED***
[check_method] => webhook
[check_frequency] => 1
[trigger_url_key] => ***REDACTED***
[subscription_integration] => bbpnns
[subscribe_to_topics] => 1
[topics_by_email_enabled] =>
[title_max_length] => 80
[reply_above_string] => If you want to reply, type it above this line
[click_to_reply_text] => Click to reply
[digests_integration_enabled] =>
[is_complete] => 1
[connection_test] => 1
[server_port_accessible] => 1
)

• This topic was modified 2 years, 1 month ago by vinny. Reason: Approving reply, removing sensitive information

[vinny]

Hi Andres,

Thanks for reporting this. I logged into the account and confirmed that plus aliases are working. I’ll investigate why the plugin can’t find the messages, but you can feel free to save your settings and continue to use the plugin.

Cheers,
Vinny

[ANDRES DEL RISCO]

I was looking into this again today and I notice the license activation was pointing to another URL where we developed the site. That has been now moved. I deactivated this and reactivated it on the new site. But still, inside my account, it says 0 activation out of 1.

Can this be the problem?

• This reply was modified 2 years, 1 month ago by ANDRES DEL RISCO.

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[vinny]

Hi Andres,

The problem seems to be within the code where it tries to look for the message that it sent. However, when testing the actual connection, it works fine. The API key is only necessary to get updates and support – it will not block the plugin from working.

The best way to fix the API key connection is as follows:

* Go to Admin > Settings > bbPress Notify (No-Spam) Reply by Email
* Click the License tab
* Click the checkbox to deactivate the API key
* Click Save Changes
* Check your my-account to see if it still shows 0 (it should)
* Enter the API key and product ID in the license tab
* Ensure that the deactivate checkbox is not checked
* Click Save Changes
* Check the screen for the success/error messages
* Refresh the my-account to see if it’s showing the right count.

If this still doesn’t work, please try deactivating/reactivating the plugin again and re-submitting the API key.

Cheers,
Vinny

[ANDRES DEL RISCO]

Hi Vinny,

thanks for the advice about the API key.

Regarding the other problem, we’ve tried to set up the webhook with Zappier and even if everything seems to be connected when we test the hook it fails and comes back with a WordPress error.
We’re desperate to make this plugin works, what are your suggestion? You mention the problem is within the code. Do you think about plugin/theme conflict or something else?

Thanks

• This reply was modified 2 years, 1 month ago by ANDRES DEL RISCO.

[vinny]

Hi Andres,

What happens when you run the webhook URL in a tab on your browser? Please provide the message.

[ANDRES DEL RISCO]

Morning Vinny,

It’s just a general 400 error. See the screenshot.
The fields are all correct. I’ve already double-checked and test both JSON and form

• This reply was modified 2 years, 1 month ago by ANDRES DEL RISCO.
• This reply was modified 2 years, 1 month ago by ANDRES DEL RISCO.

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[ANDRES DEL RISCO]

Hi Vinny,

sorry I misread your message, the screenshots posted above are related to the error I’ve got on zapier.

If I paste the webhook URL in a browser I’ve got the message: “There has been a critical error on this website.” from WordPress.

I tried with another theme but still same problems.

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[vinny]

The admin account should have received an email with the stack trace of that error. If you didn’t, please enable wordpress debugging, run the webhook again and check wp-content/debug.log for the stack trace.

To enable debugging, look for the following constant definitions in your wp-config.php file:

WP_DEBUG, WP_DEBUG_LOG, WP_DEBUG_DISPLAY

If you don’t have them, add the following:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

If you do have them, just make sure they have the values to match the lines above.

[vinny]

Andres, please email the stack trace or the full debug.log file to vinny [at] usestrict [dot] net.

[ANDRES DEL RISCO]

Hi Vinny,
all good we have set up Gmail now everything is working great.
I have one problem: if someone replies and the email is sent to the spam folder, the webhook is not posting the answer on the forum.

Do you know how can this be avoided?

cheers
Andres

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