Shop Forums WordPress Plugins Notify by email version 1.2.3 stopped sending emails

This topic contains 3 replies, has 2 voices, and was last updated by  vinny 8 months ago.

  • Author
    Posts
  • #7033

    dongrillo
    Participant

    Upgraded Notify by Email to version 1.2.3 and it has stopped sending emails to subscribers. WP is sending out the email of the bbPress topic but they are not going to the gmail account. When I go to the webhook URL, the message is “Nothing to Process”. All connection settings test OK.

    Array
    (
    [provider] => gmail
    [type] => imap
    [host] => imap.gmail.com
    [port] => 993
    [ssl] => SSL
    [recipient] => ***REDACTED***
    [username] => ***REDACTED***
    [password] => ***REDACTED***
    [delete_read_messages] => 1
    [last_message_epoch] => 1523485698
    [allow_images] => 1
    [allow_html] => 1
    [max_upload_size] => 150
    [max_upload_unit] => KB
    [max_upload_total_size] => 2
    [max_upload_total_unit] => MB
    [smtp_host] => smtp.gmail.com
    [smtp_port] => 465
    [smtp_ssl] => SSL
    [smtp_auth] => 1
    [smtp_username] => ***REDACTED***
    [smtp_password] => ***REDACTED***
    [check_method] => webhook
    [check_frequency] => 1
    [trigger_url_key] => ***REDACTED***
    [is_complete] => 1
    [server_port_accessible] => 1
    [connection_test] => 1
    )

  • #7034

    vinny
    Keymaster

    Hi Don,

    Can you email me your log.txt file as well? Send it to vinny [at] usestrict [dot] net.

    Thanks!

    • #7036

      dongrillo
      Participant

      Resolved!!! Found the messages! Always check the SPAM folder for messages!!

      You may delete this topic.
      Don

      • #7052

        vinny
        Keymaster

        Hi Don,

        Sorry for the flurry of test replies. I was following my logs which indicated failure but not checking the forum.

        The false failure in the logs was being caused by bbPress’ Akismet extension, which force checks for Anonymous data even when it’s not anonymous (the case with RBE). I should probably open a ticket for them.

        As for Spam, I’ve noticed several forum notifications from different forums going to the spam folder. This is either because the domain’s SPF and DKIM are not configured properly, or because people are flagging the forum messages as Spam, instead of unsubscribing from the forums.

        In case you are using role-based notifications, I strongly advise that you get the Opt Out add-on to allow people to unsubscribe via a link in the messages instead of flagging them as spam.

        Cheers,
        Vinny

You must be logged in to reply to this topic.