Emailed replies not showing up on forum

[Kellee O’Reilly]

Hello, I’m new to this. I’m using the bbPress Notify (No Spam) Reply by Email. When I reply to the email that arrives, those replies do not show up on the forum. I noticed this line in the logs:
[11/05/2021 23:54:58] Could not find one of user_id or forum_id in the hashed data. Skipping message. Array

Help!
(and thank you in advance)

[vinny]

Hi Kellee, thanks for reaching out!

It sounds like your email client isn’t setting the reply-to correctly when replying. If you’re using a Gmail account that is the same as what you have in Admin > Settings > General > Admin Email, then it’s a known issue and you’ll have to either change the mailbox in the RBE connection or change the address in the Admin Email field. You should be using a dedicate mailbox for RBE anyway…

If that’s NOT the case, please check that the To field, when replying, looks something like this: [mailbox]+usc_[a bunch of characters]@[the mailbox domain].

Let me know what you find.

Cheers,
Vinny

[Kellee O’Reilly]

I have a dedicated gmail address for the forums. And the reply to email looks like this:

[redacted]+usc_[redacted]@gmail.com

However, the gmail address i’m using to reply to that [redacted]+usc. . . is the gmail address in the General Admin area. Is that what’s causing the problem?

So, to be clear
BBPress reply all is using [redacted]@gmail
WordPress > General > Admin is my personal gmail.

Thanks for the reply, hopefully it’s easy to get to the bottom of this.

[vinny]

Sorry, I’m still a bit confused. Let’s approach this a bit differently. Here are some questions to be answered yes or no. For safety, let’s call the RBE mailbox [email protected].

1. When testing RBE functionality, are you testing from within [email protected] mailbox?
2. When you click Reply, do you see the “To” field looking like [email protected] or foobar+usc_[a bunch of characters]@gmail.com?

[Kellee O’Reilly]

1. Yes.
2. When I click the to field I get foobar@gmail+usc_[a bunch of characters]@gmail.com

[vinny]

Kellee, could it be that you have the plugin installed on production *and* staging, both using the same mailbox? Would you mind emailing me a copy of the message that is failing to be processed, in .eml format (click the vertical … menu next to the message and select Download message). Please send it to vinny [at] usestrict [dot] net.

Cheers,
Vinny

[Kellee O’Reilly]

No. There’s no staging (and no users yet) so it’s just production. The email is going to come from Jodi (that’s me, Kellee’s web person). I’ll send it right now.

Thank you!

[vinny]

The issue was with the transactional email service that was being used. They were lowercasing the reply-to address, which would break the decoding process.

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