Shop Forums WordPress Plugins Daily Digests are going to gmail spam folder

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    • #4150
      Stavros
      Participant

      I set up bbPress ‘Notify (No-Spam) Digests’ to my site: nsachapters.org/forums but the daily digests are going to people’s spam folders. Also, there are people receiving regular email notifications from ‘bbPress Notify (No-Spam)’ plugin, who are not subscribed to any of the Maintain Global Notifications. Any help would be greatly appreciated here.

    • #4152
      vinny
      Keymaster

      Hi Stavros,

      Regarding the spam status, you need to check your outgoing mail server for SPF and DKIM records. The Digests plugin simply uses wp_mail() to send out messages, which is the same thing that WordPress uses to send out all other messages. There are lots of tutorials on SPF and DKIM on Google, but basically they’re DNS TXT records that will tell mail servers that you’re not a spammer.

      As for people getting messages from bbpnns, they probably have Digests turned ‘off’ or, alternatively, they subscribed to the topic and that bypasses bbpnns altogether.

      Cheers,
      Vinny

    • #4155
      Anne Mitchell
      Participant

      Stavros,

      In addition to making sure that you have SPF and DKIM set up correctly, there are a number of things which can cause the email that you send to end up in the spam folder. For example, the content of your email (if your site deals with a topic that is considered to be a sign of spam in email – such as certain medical products, gaming, etc.), the reputation (or even name) of your domain, the text:image ration, and so on and so on. Or it could be as simple as you don’t have rDNS set up properly (we have a tool where you can check your rDNS here: http://www.isipp.com/free-tools/do-i-have-rdns-set-up/ ) or your being blacklisted (you can read more about and check that here: http://www.isipp.com/resources/am-i-blacklisted/ )

      Are these going to the spam folder at just one provider (say, Gmail), or across many different providers?

      Anne

      Anne P. Mitchell, Esq.
      CEO/President,
      SuretyMail Email Reputation and Inbox Deliverability Certification Program
      http://www.SuretyMail.com/
      http://www.SuretyMail.eu/

      Author: Section 6 of the CAN-SPAM Act of 2003 (the Federal anti-spam law)
      Member, California Bar Cyberspace Law Committee
      Member, Colorado Cybersecurity Consortium
      Member, Asilomar Microcomputer Workshop Committee
      Ret. Professor of Law, Lincoln Law School of San Jose
      Ret. Chair, Asilomar Microcomputer Workshop
      [email protected] | @AnnePMitchell
      Facebook/AnnePMitchell | LinkedIn/in/annemitchell

    • #4182
      vinny
      Keymaster

      Stavros, are you still having trouble or can I close the ticket?

      Cheers,
      Vinny

    • #4199
      Stavros
      Participant

      I am good to go here Vinny. Thank you for your help, and sorry it took me a few days to get back to you.

    • #4200
      vinny
      Keymaster

      I’m glad it all worked out.

      Cheers!

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