Shop Forums WordPress Plugins bbPress Notify (No-Spam) Digests generates 500 on settings page

This topic contains 18 replies, has 2 voices, and was last updated by  vinny 5 days, 1 hour ago.

  • Author
    Posts
  • #8413

    mbenesh7
    Participant

    I installed this plugin and when i clicked on the link to set up the API key, I got a server 500 error. I distrusted my host (other issues there), so I copied the site to a completely different host and then installed the plugin there. When I clicked on the link to enter the API key, once again I got a 500 server error. Both sites are WordPress 5.0, so this could be the issue (are you not ready for that?)

    I also noticed that other Settings pages for plugins returned the same (500) while this plugin was activated. When I deactivate it, the other pages are fine.

    I need a resolution or a refund. I bought this today.

    Thank you.

  • #8542

    vinny
    Keymaster

    I’m so sorry for the delay to reply.

    Can you tell me the following:

    • The PHP version you’re using
    • The actual error message that is being generated in the error logs – your host can help you with that if you don’t have cPanel access
    • The WordPress version
    • The version of bbPress Notify (No-Spam) that you have installed

    I’ll gladly try to troubleshoot this for you.

    Cheers,
    Vinny

  • #8544

    mbenesh7
    Participant

    My apologies – I am a complete idiot. I did not have the base plugin installed (bbPress Notify No Spam). I didn’t even see that as a separate plugin when I purchased the digests piece.

    Thanks for following up with me – you made me LOOK at the error message which said i did not have the base plugin installed.

    Mea Culpa!

  • #8547

    mbenesh7
    Participant

    So, I installed and activated the plugin(s). I even updated to version 1.15 of Digests, but I don’t have any settings for digest on the email settings page (the one that is linked to from the Email Settings under Settings->Forum – I only have the Notify basic settings that display.

  • #8548

    mbenesh7
    Participant

    Running php 7.0
    Wordpress 5.02
    bbPress Notify No Spam 2.0.1
    bbPress Notify No Spam Digest 1.15

  • #8553

    vinny
    Keymaster

    Hi @mbenesh7

    I’m going to test installing the Digests without bbpnns – it should not have thrown a 500 error, but instead displayed a warning at the top of the admin screen.

    There are 2 places where you’ll find Digests settings:

    1. The User Profile Screen
    2. Under bbpnns Settings

    I just noticed that the Digest is missing a bit of compatibility with version 2.x (I missed a spot), so the general settings that were originally under the bbpnns settings screen is missing. I’ll work on a fix and release it today. It will be available with Digests v1.16.

    The settings under the user profile screen are still working fine, though.

    Sorry for the inconvenience.

  • #8554

    vinny
    Keymaster

    I can’t replicate the error 500. Can you please provide the exact error message you see in your logs? Feel free to flag it as private if it has any sensitive information.

  • #8561

    vinny
    Keymaster

    The settings issue has been resolved with Digests v1.16, but it requires bbpnns v2.0.3 as well. Please make sure both are updated.

    I’ll be able to look into the 500 error once you get me the full error message.

    Cheers,
    Vinny

  • #8562

    mbenesh7
    Participant

    I’m not getting 500 errors anymore, so you can forget that. I do have the Digest tab now in Settings with Diget version 1.16 and bbpnns 2.0.3. However I do not have a digest setting under user profile. I can provide you with a temporary login if you want to look around.

  • #8570

    vinny
    Keymaster

    Please provide the User Profile URL. And sure, do create a temporary admin for me.

    Cheers,
    Vinny

  • #8579

    mbenesh7
    Participant

    Just added you as admi to site fthrw.com. You should be getting an email with your credentials

  • #8580

    vinny
    Keymaster

    Got it, thanks. I see what you mean. It’s probably a plugin conflict. Do you have a staging site that I can use to troubleshoot? If not, do you mind if I clone it to my own servers?

  • #8583

    mbenesh7
    Participant

    I have a nightly backup sent to Dropbox that is an Updraft backup. Do you have that? I can give you access to the backup files if that works for you. Or let me know how you want to clone the site.

  • #8588

    vinny
    Keymaster

    I usually use ManageWP for cloning. That would mean adding the worker plugin to your site so I can connect my ManageWP account to it, do the clone, and disconnect/remove the worker plugin.

    Please let me know if I can go ahead with that option.

  • #8589

    mbenesh7
    Participant

    Yes, you can install that. Be aware our server is very slow – we are moving to SiteGround at the end of the month. That is why I offered you the Updraft backup as it runs overnight (and takes forever!). But try your way and if it takes too long let me know and I can get you those updraft files – I can even install the version with Clone capabiity on your site temporarily so it changes the URLs on the way in.

  • #8590

    mbenesh7
    Participant

    PS – Thank you for this excellent follow up to our issue!

  • #8591

    vinny
    Keymaster

    I found the problem and am working on a fix. As a workaround, you can turn on Override Subscriptions to Forums or Topics. I’ll release the new version some time tomorrow.

    Cheers,
    Vinny

  • #8596

    mbenesh7
    Participant

    Great – thank you so uch!

  • #8603

    vinny
    Keymaster

    Hi @mbenesh7,

    Version 2.1 is available and should fix the problems you’ve reported.

    Cheers,
    Vinny

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