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Thanks, I’ve seen that before and always took it to be some sort of blockage from the client host to mine. However, when people grant me admin access to troubleshoot and I try it myself, it works immediately.
It may be some sort of firewall issue on my current host (which I’ll be changing soon).
Can you please create a temporary admin account for me so I can try and activate it for you? Please use vinny [at] usestrict [dot] net for the account.