When I started selling WordPress plugins at UseStrict Consulting, I planned to provide life-time updates and free support for all. As it turns out, there are a few fundamental flaws with this business model:
- There’s no control over unauthorized copies;
- Providing free support takes time away from coding new and exciting things;
- There is no business growth;
Over the following weeks, I will be implementing a plugin licensing system, and support will be provided to subscribers only. I believe this will be a win-win situation, as I will be able to provide (even) faster support and better plugins.
I’m still studying how to handle old clients, and will post updates as soon as I have more information.